Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email, or phone for quick help with verification, deposits, withdrawals, or site problems. We can assist with account recovery, KYC queries, and payment checks. Responses are fast for live chat and typically within one business day by email. You can also send documents for KYC through secure channels. Use the options below to reach the team.
| Department | Contact |
|---|---|
| Customer support | [email protected]; Live chat 24/7 (English) - Email replies usually within 24 hours |
| General enquiries | [email protected]; Business enquiries Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected]; Partner manager replies within 48 hours |
| Phone support | +1 416 293 5741; Available for urgent account issues |
| Working hours | Live chat 24/7; Email support Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred way to handle detailed requests, account-related issues, or situations that require documents or explanations. When you contact us, please include a clear subject line and up-to-date contact details, plus your account ID if available, to avoid delays. We aim to reply within a few business days; urgent matters may require follow-up via live chat or phone.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are often handled the same day; complex cases such as KYC reviews, security checks, or account investigations may take longer depending on their nature and required documentation. If you need faster help, contact live chat for immediate assistance.
Feedback
We welcome your feedback. Please share suggestions or ideas to improve the site and your playing experience. Every message is reviewed by our team and used to fix issues, update features and improve usability. Your input helps shape future changes and makes the site better for everyone. Thanks for taking a moment to let us know what you think.